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Terms of Service

 

General Terms

Server use

123-Registration.com reserves the right to refuse service and/or access to its servers and/or services to anyone.

123-Registration.com does not allow any of the following content to be stored on its servers:

Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.

Excessive download content or non-linked content.

Refusal of service based on content matching either of these two criteria is entirely at the discretion of 123-Registration.com.

123-Registration.com reserves the right to move your data to a different server with no previous notice.

123-Registration.com does not allow its servers to be used for data storage/back-up storage and other storage uses that are not hosting your website.

Support

We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support website. Should you fail to find a resolution to your problem in our Knowledge Base you will find our contact numbers on the contact page.

Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the 123-Registration.com support website, as are details of any interruptions to our services.

Reselling of Services

All accounts other than our Reseller account are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.

Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.

Customers may however resell all of our services with our Reseller package.

Unlimited Use Policy

High bandwidth usage: 123-Registration.com offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, 123-Registration.com may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at 123-Registration.com' discretion, 123-Registration.com reserves the right to impose the High Resource User Policy for the consideration of all customers.

Database Usage

If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 50MB in that month.

High Resource User Policy

Resources are defined as bandwidth, processor utilization or disk space.

123-Registration.com may implement the following policy to its sole discretion:

When the resources utilised by a customer in using a service are abnormally high, 123-Registration.com reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby 123-Registration.com continues supplying the service under a reduced usage criteria specified by 123-Registration.com. Failure to comply with such measures may result in your service being terminated.

Uploads via scripting languages

We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file.

Payment Policies

All accounts are set up on a prepay basis. Although 123-Registration.com reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Any changes to prices will be clearly communicated to customers prior to their application, with customers being given one month's notice of any changes. Notice will be served via email, to the email address held on the 123-Registration.com account. Payment is due every 30 or 365 days, from the date the account was established. Customers will automatically be charged again at the end of their prepay period unless confirmation of the wish to close has already been received.

In situations where payment is declined, 123-Registration.com will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, 123-Registration.com reserves the right to suspend other services until the outstanding debt is cleared. Any non-payment of a recurring invoice may be subject to a £15 administration charge. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

Please refer to our Domain Name terms of service for Domain Name specific payment policies.

All payment is in UK sterling. All prices displayed are shown including UK VAT.

Your personal details

Please note that whilst your email is primarily used for billing purposes, 123-Registration.com reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications within your 123-Registration.com control panel.

We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that 123-Registration.com may use for the purposes of delivering specific services to you (e.g. customer support).

Payment options

In order to streamline our accounting procedures and keep costs down 123-Registration.com currently runs a limited number of payment options.

Google Checkout & Paypal.

Cheque Payment: This option is only available to business customers who pay annually for their 123-Registration.com account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. 123-Registration.com cannot guarantee that a service will be provided until after any received cheques have been cleared.

30 day trial

For customers opening their first account the initial 30 days are available on a trial basis. Customers will not be entitled to this benefit if they have previously had an account with 123-Registration.com unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.

The 30 day trial does not apply to our Domains, and other non hosting offers..

Contract Terms

All hosting, email and dedicated server accounts are subject to a 12 month minimum contract term.

Cancellations

  • After the minimum contract period, customers may cancel any package by contacting the Customer Care team on +44 (0) 88 357 5712 (Monday to Friday, 9:00am to 5:30pm UK time). Customers must provide details of the account/package to close, including the account Owner Password for verification. 123-Registration.com will not, under any circumstances, close an account without first confirming the Owner Password.
  • Customers will be required to complete a Closure Confirmation form, authorising the permanent removal of all website and email services on the account, from our system.
  • On receipt of a completed Closure Confirmation form, the account will be scheduled to close. 123-Registration.com will acknowledge the closure by sending an email to the email address registered on the account.
  • If 123-Registration.com do not receive the completed Closure Confirmation form within 14 days of sending, the cancellation request will be discarded and the account/package will remain open.
  • Any incentives that were offered to customers when opening their account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives, in the result of a cancellation.
  • 123-Registration.com reserves the right to cancel the service at any time.

Refunds

Fees charged on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable.

Customers will only be entitled to a refund when the service is within a trial period, or where the service is cancelled by 123-Registration.com.

In the event that 123-Registration.com cancels the customer's service, the customer will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes 123-Registration.com' Terms of Service a refund may not be issued in the event of a cancellation.

Customers who cancel during the initial 30 day trial period will only be entitled to a full refund for their hosting fees, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Domain credits are non-refundable as they enable the purchase of domain names at discounted prices, based on an up-front commitment.

Chargebacks

Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £30, should the company deem this chargeback to be unfair. The company also reserves its right to defend such chargebacks and recover the original monies from the card issuer.

Email package free trial

You must provide us with a valid domain name, which could be used with our email service, or register a new domain name during signup.

You may not use the same domain name for more than one free trial.

If you don't cancel your email package before the end of the 30 day free trial, we will automatically charge your credit/debit card for your first month/year's service following the trial period.

This free trial is also open to existing 123-Registration.com customers, when signing up for a new 123-Registration.com email package.

Disclaimers and Warranties

  1. 123-Registration.com does not back up Your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, 123-Registration.com cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by 123-Registration.com and its employees.
  2. 123-Registration.com makes no warranties or representations that any service will be uninterrupted or error-free. You accept all services provided hereunder "as is" without warranty of any kind.
  3. All implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the services to be provided hereunder to the fullest extent permitted by law.
  4. 123-Registration.com shall not be liable for any services or products to be supplied by any third party.
  5. 123-Registration.com shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
  6. 123-Registration.com will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
  7. No matter how many claims are made and whatever the basis of such claims, 123-Registration.com' maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to twice the fees paid by You for the services in relation to which Your claim arises during the 12 month period prior to such claim.
  8. None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of 123-Registration.com, its employees or its sub-contractors.
  9. 123-Registration.com shall not be liable for any interruptions to the services or outages arising directly or indirectly from:-
    • I. interruptions to the flow of data to or from the internet;
    • II. changes, updates or repairs to the network or software which it uses as a platform to provide the services;
    • III. the effects of the failure or interruption of services provided by third parties;
    • IV. factors outside of 123-Registration.com' reasonable control;
    • V. Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties;
    • VI. Problems with Your equipment and/or third party equipment;
    • VII. Interruptions to the services requested by You.

Please note: by signing up for any of our services you agree to be bound by all 123-Registration.com terms and conditions.

 

1.) Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account.

2.) Content

All services provided by 123-Registration.com may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless 123-Registration.com from any claims resulting from the use of our services.

Examples of unacceptable material:

  • Scam Sites (ex: Ebay/Paypal,CC/Password Scam sites)
  • Mailbombers or any sort of spam sites
  • IRC Bots
  • Warez Sites
  • Hate Sites
  • Roms / Emulators
  • Pirated Software
  • Hack programs and archives
  • Malicious Scripts

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice.

123-Registration.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. 123-Registration.com also reserves the right to make any such modifications in an emergency at our sole discretion.

123-Registration.com reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of 123-Registration.com. All rights reserved.

4.) Payment Information

You agree to supply appropriate payment for the services received from 123-Registration.com, in advance of the time period during which such services are provided. You agree that until and unless you notify 123-Registration.com of your desire to cancel any or all services received, those services will be billed on a recurring basis.

123-Registration.com reserves the right to change the monthly payment amount and any other charges at anytime.

5.) Backups and Data Loss

Your use of the service is at your sole risk. 123-Registration.com is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on 123-Registration.com servers.

6.) Cancellation and Refunds

123-Registration.com reserves the right to cancel the account at any time.

Customers may cancel at any time. 123-Registration.com gives you an unconditional 30 day money back guarantee on managed virtual dedicated server hosting. Refund requests after 30 days will be refunded on a prorated basis of any unused time. Payment made for domain registration and dedicated servers will not be refunded, domain name can be transferred to client.

Accounts cancelled/terminated by 123-Registration.com do not qualify for the 30 day money back guarantee. This also includes accounts suspended for TOS violations, in which the customer decides not to fix the violation. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

7.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

8.) Price Change

123-Registration.com reserve the right to change prices listed on 123-Registration.com, and the right to change the amount of resources given to plans at any time. Contract pricing customers will not be affected by any price change throughout the contract period. The amount you pay for hosting will never increase from the date of purchase.

9.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold 123-Registration.com harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against 123-Registration.com, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless 123-Registration.com against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with 123-Registration.com; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from 123-Registration.com's server.

10.) Uptime Guarantee

123-Registration.com strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and is calculated solely by 123-Registration.com monitoring systems or 123-Registration.com authorized/contracted outside monitoring services. If 123-Registration.com fails to meet it's 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. 123-Registration.com does not credit a full month's service for minor downtime. This would not be financially healthy for 123-Registration.com, and in turn would only negatively affect the service level 123-Registration.com provides to you. "Partial refunds for partial downtime" is our standard policy. In extreme circumstances, 123-Registration.com may distribute full month credits, but this is dealt with on a case by case basis. Credits are issued for one months service only, never more.

Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the 123-Registration.com network caused by or associated with:

  • Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, "Acts of God" (ie...fire, flood, earthquake, tornado, etc...), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement
  • Telco Failure (ie...Verizon™ cutting a fiber line somewhere)
  • Backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast)
  • Scheduled maintenance for hardware/software upgrades
  • Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). 123-Registration.com utilizes only name brand hardware of the highest quality and performance.
  • Software bugs/flaws (Expolits and bugs may develop that cause security issues or downtime)
  • DNS issues not within the direct control of 123-Registration.com
  • Network floods, hacks, attacks from outside parties or individuals
  • Failure or error of any 123-Registration.com monitoring or measurement system
  • Client's acts or omissions, including without limitation, any negligence, willful misconduct, or use of 123-Registration.com service(s) in breach of 123-Registration.com Policy and Service Guidelines (AUP), by Client or others authorized by Client.

11.) Disclaimer

123-Registration.com will not be responsible for any damages your business may suffer. 123-Registration.com makes no warranties of any kind, expressed or implied for services we provide. 123-Registration.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by 123-Registration.com and its employees.

12.) Changes to the TOS

123-Registration.com reserves the right to revise its policies at any time without notice.


 
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